Who plans your trip
Once you book, one named trip manager owns your trip, from the first call to the day you get home. They reshape this plan with you before anything is booked.
Answers, without asking
Frequently asked
When do I actually pay?
A deposit holds your trip and the balance falls due before departure. Your booking's payment page shows the exact split and dates, and we remind you before the balance is due.
Can I change the plan after booking?
Yes — message us and we'll reshape the plan wherever possible. Some changes carry a cost from hotels or airlines; we'll always tell you first.
What if my flight moves?
Tell us as soon as you know. We adjust transfers and check-ins to match — that is exactly what the support line is for.
Is the price per person?
Usually, yes — check the trip page's price label, which states per-person or total for the package.
When do my vouchers arrive?
When your booking is confirmed, we email your voucher with a calendar invite for the trip dates. The voucher and your invoice also stay on your booking in My Trips.
Who is my trip manager?
The person from our team who plans the trip with you. They are named on your voucher and on your booking in My Trips, and they stay with the trip until you are home.
Do you check in during the trip?
Yes. From the second day of your trip, we message you on WhatsApp every morning at 8:30 am IST to ask how the day before went. Reply right there; if you flag a problem, your trip manager hears about it straight away.
Who do I call in an emergency?
Call or WhatsApp +91 99901 19989 or +91 70186 45986. Both are answered 24x7. The SOS button on your live trip screen in My Trips calls us and alerts your trip manager.
How do I cancel?
Request it from your booking in My Trips, or email info@earthlygroup.in from the lead booker's email address. It counts from the moment it reaches us, any day, any hour. Charges follow our refund policy.
How do I know a payment link is really yours?
Payment links reach you only from our official numbers, +91 99901 19989 and +91 70186 45986, or by email from our team. We never ask you to pay into a personal UPI ID or a personal bank account. If anything looks off, call us before you pay.
Calling from abroad?
WhatsApp us on either number. WhatsApp works from any country.